![]() The scan log indicates there are unresolved items on my Mac.Ⓘ Note : The above steps only apply to Bitdefender Antivirus for Mac. If you are using Bitdefender Virus Scanner, please check this article instead – How to export the scan log of Bitdefender Virus Scanner. If the scan logs were requested by the Bitdefender support team, attach both files to your support ticket for further troubleshooting. Look for these two files inside the Logs folder – they contain your Bitdefender Antivirus for Mac scan logs:Ĭom. Next, double click to open the Library folder > Application Support > Antivirus for Mac > Logsĥ. In the window that appears on the screen, double-click on Macintosh HD.Ĥ. Note that scheduled scans will continue to run. Select the Windows Security app from the search results, go to Virus & threat protection, and under Virus & threat protection settings select Manage settings. ![]() ![]() After that, click on Go at the top left of the screen on the menu bar and select Computer in the menu.ģ. Select Start and type 'Windows Security' to search for that app. Or click on Finder at the bottom left of the Dock (Finder is the icon that looks like a blue square with a smiley face).Ģ. Go to Finder by clicking on your desktop. The only option left is to call customer support, which I've been trying to avoid. I've also tried rebuilding the spotlight index, running first aid on my hd in safe mode etc. Once the System Scan is complete, follow these steps to export your Bitdefender scan log:ġ. BDLdaemon has near 100 CPU usage and Bitdefender hasn't been able to complete a scan even once. Ⓘ Note : If at the end of the scan there are files that could not be disinfected by Bitdefender Antivirus for Mac, follow the steps described in this article – The scan log indicates there are unresolved items. Scan in progress – Depending on the disk space, a System Scan may take up to an hour or more.
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